1. What are the requirements
to be a Teletalk Subscriber?
Also you can pay at our Customer Care Center.
2. To register monthly limited "250tk per month-1GB" connection, write 'm01g' and send SMS to 111.
3. To register daily limited "08tk per day - 10MB" connection, write 'd10m' and send SMS to 111.
4. To register unlimited GPRS connection, write 'unl' and send SMS to 111.
5. To register daily unlimited connection, write 'dunl' and send SMS to 111.
To check the Usage Volume of the Bundled Package write 'u' and send SMS to 111.
When Daily or Monthly (limited or unlimited) package's time band or volume have been finished then the connection wi be automatically changed as normal "Pay per use".
It’ll be activated within 24hrs and you will be notified. After notification please configure your hand set with below information:
GPRS Setting:
:: National Identity
Card.
:: 2 copies of
passport size photograph.
:: Customer's Signature
& Finger print.
:: Personal Details
& Contact information.
:: Utility bill's copy (for Postpaid customer).
:: Utility bill's copy (for Postpaid customer).
Teletalk provides
the corporate service for any organizations
but not for individual users. At
least 10 employees/persons are required
for corporate connection. Every
connection fee is only Tk.399 (SIM price is negotiable). Other
facilities are: one Second Pulse,
Low call rates, FnF, No GPRS registration
fee, No use no bill. For more information
please contact our Marketing Department,
they will help you in this regard.
Teletalk provides
2 PIN & 2 PUK number to the
subscriber.
24 Hours
Helpline:
121 from your
Teletalk mobile; Charge Applicable (first 1.30min free then tk1.40/min).
Hotline is 267
for Teletalk mobile, Charge applicable
only Tk.0.60/min. excluding VAT.
Prepaid tariff:
Click
here for Detail rate plan
Postpaid
tariff: Click
here for Detail rate plan
Click
here for detail tariff plan of postpaid packages
Postpaid users
can pay their bill by using Scratch
Card. It is very simple and instant
bill pay system. Tk. 30, Tk. 50, Tk. 100,
Tk. 300 and Tk. 1000 Scratch Cards
are available at your nearest shop.
Teletalk has a wide range of Bank
Booth. It is very flexible to pay
bill or deposit any amount against
your number. Your balance will be
updated depending on bank acknowledgment.Also you can pay at our Customer Care Center.
SHAPLA package
is the best for business purpose.
Lowest Call Rate than any package. Click her for Detail rate plan
Lowest Call Rate than any package. Click her for Detail rate plan
To Migrate to Ekush, Write "21" and send SMS to 555.
To Migrate to PCO, Write "pco" and send SMS to 555.
To Migrate to Bijoy, Write "bij" and send SMS to 555.
To Migrate to Shadheen, Write "sha" and send SMS to 555.
To Migrate to Shadheen66, Write "66" and send SMS to 555.
To Migrate to Standard Prepaid, Write "nor" and send SMS to 555.
Migration to postpaid from prepaid, to prepaid from postpaid or to corporate from any package please contact at your nearest Teletalk Customer Care Center.
To Migrate to PCO, Write "pco" and send SMS to 555.
To Migrate to Bijoy, Write "bij" and send SMS to 555.
To Migrate to Shadheen, Write "sha" and send SMS to 555.
To Migrate to Shadheen66, Write "66" and send SMS to 555.
To Migrate to Standard Prepaid, Write "nor" and send SMS to 555.
Migration to postpaid from prepaid, to prepaid from postpaid or to corporate from any package please contact at your nearest Teletalk Customer Care Center.
Subscriber has
to attend at our Customer
Care Center & submit the
prepaid SIM with the main document.
Tk.1100 (Migration fee Tk.100, Deposit
Tk.1000), A National Identity Card, 2 copies of
passport size photograph, Utility bill's copy
are required.
:: Transferor &
Transferee have to attend at Customer
Care Centre with main document.
:: 1 copy photo
of current subscriber.
:: 2 copies photo
of new subscriber.
:: Tk.100 only as fee of ownership change.
:: National Identity Card.
If the owner unable
to attend, please submit the photo of new owner
attested by current owner & an authorization
letter.
:: Subscriber have
show his/her main document.
:: SIM replacement
fee only Tk.50.
If some how lost the document, Please submit your National Identity Card and two copies of passport size Photograph. If the owner unable to attend at our Customer Care Center please send an authorization letter by your representative. FnF numbers or call details may be checked.
If some how lost the document, Please submit your National Identity Card and two copies of passport size Photograph. If the owner unable to attend at our Customer Care Center please send an authorization letter by your representative. FnF numbers or call details may be checked.
Fax your main document
and an application; or inform your
FnF numbers over phone at Teletalk
Customer
Care Center.
You already recharge
your account but some how you punch
the same scratch card without check
out the balance or punch wrong PIN
number three times, your account
will be locked for a short time.
Please don't worry; it will automatically
be unlocked within very short time.
(Approximate duration 30 minutes)
Write ADD<space>any number and send it to 363.
Example: ADD 0155XXXXXX and send it to 363.
You can activate
5 FnF numbers in
Rajonigandha(Postpaid) package.
Write ADD<space>any number and send it to 363.
Example: FADD 0155XXXXXX and send it to 363. It will be activated
within 72 hours.
Shapla(Prepaid & Postpaid) package
does not support FnF. It's rate is lower
than FnF.
Delete
& Check FnF: Dial 1515 and follow the next direction.
20. What is the FnF Call Rate (Prepaid)?
20. What is the FnF Call Rate (Prepaid)?
Standard: Teletalk to Teletalk
Tk0.75/min, Teletalk to other operator
Tk.1.25/min.
Shadheen: 4 FnF numbers, [to Teletalk numbers at only Tk. 0.25/min, to Other operators at Tk. 0.90/min].
Shadheen66: 4 FnF numbers, [to Teletalk numbers at only Tk. 0.25/min & to Other operators at Tk. 0.55/min].
Ekush: 9 FnF numbers, [Teletalk numbers at only Tk. 0.25/min & Other operators at Tk. 0.65/min].
Bijoy: 4 FnF numbers, [Teletalk numbers at only Tk. 0.25/min & Other operators at Tk. 0.65/min].
*Note: All the rates are excluding VAT.
1. To register "Pay per use" or "No Use No Pay" connection, write 'reg' and send SMS to 111.Shadheen: 4 FnF numbers, [to Teletalk numbers at only Tk. 0.25/min, to Other operators at Tk. 0.90/min].
Shadheen66: 4 FnF numbers, [to Teletalk numbers at only Tk. 0.25/min & to Other operators at Tk. 0.55/min].
Ekush: 9 FnF numbers, [Teletalk numbers at only Tk. 0.25/min & Other operators at Tk. 0.65/min].
Bijoy: 4 FnF numbers, [Teletalk numbers at only Tk. 0.25/min & Other operators at Tk. 0.65/min].
*Note: All the rates are excluding VAT.
2. To register monthly limited "250tk per month-1GB" connection, write 'm01g' and send SMS to 111.
3. To register daily limited "08tk per day - 10MB" connection, write 'd10m' and send SMS to 111.
4. To register unlimited GPRS connection, write 'unl' and send SMS to 111.
5. To register daily unlimited connection, write 'dunl' and send SMS to 111.
To check the Usage Volume of the Bundled Package write 'u' and send SMS to 111.
When Daily or Monthly (limited or unlimited) package's time band or volume have been finished then the connection wi be automatically changed as normal "Pay per use".
It’ll be activated within 24hrs and you will be notified. After notification please configure your hand set with below information:
GPRS Setting:
IP Address: 192.168.145.101, Port: 9201.
APN: wap(Serial no-1, no-2 and no-3) / gprsunl (Serial no-4 and no-5).
Volume based bundled packages are applicable for all Prepaid packages.
You may cancel the unlimited GPRS service, Write UNUNL and send SMS to 111.
APN: wap(Serial no-1, no-2 and no-3) / gprsunl (Serial no-4 and no-5).
Volume based bundled packages are applicable for all Prepaid packages.
You may cancel the unlimited GPRS service, Write UNUNL and send SMS to 111.
Click here to know rates and charges of using GPRS.
You can use your
mobile phone as a GPRS Modem by
using data cable/Infrared/Bluetooth
connectivity. Follow your mobile
catalog/manual for modem configuration/setup.
:: When you travel
on high speed vehicle.
:: If you stay
at crowded area.
:: Building density
too high.
:: Disaster, Natural calamity, etc.
Check your handset
and choose LINE-1.
Press *#06#
Please check the
Service Center Number (+880150159999),
Format: Text, Font: medium &
other SMS settings.
Dial *152# [Prepaid].
Write BILL
and send it to 155 [Postpaid].
Prepaid Scratch
cards are of Tk.30, Tk.50, Tk.100, Tk.300,
and Tk.1000.
30.
Duration and Charge info. message
can be seen after call in Prepaid but can not be seen in
Postpaid & Shapla Prepaid. Why?
This system has
not yet been introduced in Postpaid.
Mobile number,
Name, Address Should be checked
before block the SIM. If the account
is Bar (Bar means outgoing call
automatically block from system,
it occurs when credit limit exceed)
or Suspend (Line is active but
incoming & outgoing call automatically
block from system), unable to
block the SIM.
:: Probably you
have punched wrong number.
:: Please empty
your SMS INBOX and OUTBOX.
:: Check if the
Message Service Centre number is +880150159999.
:: If still the
problem persists, please contact
our Customer
Care Center.
:: Customer has to come customer care center and
has to show his/her SIM subscription copy.
:: Minimum fee
is only Tk.100 for a month. Customer
can also collect the call details of
multiple months providing extra charges (authorization latter not acceptable).
34.
I have recharged a scratch card,
but I had not received the confirmation
message. Has the card been recharged?
:: Please check your balance.
:: Please contact our Customer Care Center if the balance is not updated.
:: Please contact our Customer Care Center if the balance is not updated.
:: Please contact
our Customer
Care Center.
36. I like to know my balance
by dialing *152# but the balance
can not be viewed, in that case
what can I do?
:: Dial 1515 and follow
the instructions to know your balance.
If you feel complexity, please contact
our Customer
Care Center.
:: Apply for duplicate
documentation with signature (used
in lost document). Teletalk will
verify the signature. If the owner
is unable to attend, please attach
an authorization letter. If the
connection is registered for a company,
please use company pad.
:: You have to collect
the bill from Customer
Care Center. A fee of only Tk.100/month
is applicable.
:: Type the *151*13 digit hidden number# and dial (Prepaid & Postpaid users).
40.
Last few months I am not
getting any bill. If I like to change
my billing address, what should
I do?
:: It is really unexpected
matter that you are not getting
any bill. If you please inform us,
we will find the problem why the
bill had not reached. If there is
any problem in your address which
you submitted at Teletalk or you
have changed your location, please contact
our Customer
Care Center, we will change
your address free of charges.
:: More than 200 countries and 700 operators
are available for International SMS.
:: Subscriber has
to attend at our Customer
Care Center with the SIM card,
subscription copy and other related
documents. Subscriber has to pay
the amount beyond account deposit
or Teletalk will refund the deposit
to subscriber. Subscriber will have
to return the SIM card without any
condition.
:: Write tar and send it to 222.
:: Free Flux means simply the Volume of Data.
::
Unlimited Package is a data pack for the users who need heavy data
usage. In Teletalk, this package is named as "UNL". In these packages
subscriber(s) get certain data volume in different speeds. After
exhausting that certain data volume, "Fair Usage Policy" comes into
effect. Teletalk is offering different data plan (under the Unlimited
Data Package at different speeds) for both 2G and 3G subscribers.
Unlimited Packages for 3G:
PACKAGE TYPE
|
SPEED
|
DATA PACK NAME
|
SUBSCRIPTION CODE
|
DATA USAGE LIMIT*
|
Prepaid
|
256Kbps
|
UNL
|
D17
|
25GB
|
Postpaid
|
256Kbps
|
UNL
|
F3
|
30GB
|
Prepaid
|
512Kbps
|
UNL
|
D32
|
30GB
|
Postpaid
|
512Kbps
|
UNL
|
F8
|
35GB
|
Postpaid
|
1Mbps
|
UNL
|
F11
|
40GB
|
Unlimited Packages for 2G:
PACKAGE TYPE
|
DATA PACK NAME
|
SUBSCRIPTION CODE
|
DATA USAGE LIMIT
|
Prepaid
|
UNL
|
D6
|
No limit
|
Postpaid
|
UNL
|
F20
|
No limit
|
::
Teletalk FAIR USAGE POLICY (FUP) is a policy whenever a subscriber
exceeds its pre-specified data limit it will turn to Pay Per Use rate.
Teletalk existing Pay Per Use rate is 1Paisa/10kb for prepaid and
1Paisa/25kb for postpaid packages.
Teletalk's
Fair Usage Policy (FUP) is designed to safeguard the greater interest
of all the Teletalk internet users, thus providing the best possible
internet experience for everyone. The Fair Usage Policy is applicable
for all unlimited package users. The Teletalk FUP is implemented to make
sure that our Internet Service offers to all the internet subscribers
optimum value in terms of speed and reliability, wherever & whenever
they use it.
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